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Privacy

Privacy Policy

Icefiery Privacy Policy

Last Updated: 2025-06-15

At Icefiery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

1.1 Information You Provide

  • Account details (name, email, company name, etc.)
  • Payment information (processed by third-party payment providers)
  • Support communications and feedback

1.2 Information We Collect Automatically

  • Usage data (how you use our services, API calls, bandwidth usage, etc.)
  • Technical information (IP address, browser type, device information, etc.)
  • Log data (access times, errors, performance metrics, etc.)

1.3 Content You Upload

  • Images and media files you store on our platform
  • Metadata associated with your uploads
  • Any personal information contained within uploaded content

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process payments and manage your account
  • Monitor usage for billing and service optimization
  • Provide customer support
  • Send important service updates and notifications
  • Send marketing communications (opt-in, and you can opt out anytime)
  • Improve our services and develop new features
  • Ensure security and prevent abuse

3. Information Sharing

We don't sell your personal information. We only share information in these situations:

3.1 Service Providers

We work with trusted third parties who help us operate our services (hosting providers, payment processors, analytics services). They're required to protect your information and only use it for the services they provide to us.

3.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

3.3 Business Transfers

If we're acquired or merged, your information may be transferred as part of that transaction.

4. Your Content and Privacy

Public by Default: Content uploaded to our CDN is publicly accessible by design - anyone with the URL can view it. Don't upload sensitive or private information.

Your Control: You maintain ownership of all content you upload. You can delete your content at any time through our API or dashboard.

Backup and Retention: We may retain copies of deleted content for a short period for operational purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encrypted data transmission
  • Secure server infrastructure
  • Regular security monitoring
  • Access controls and authentication

However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze how our services are used
  • Improve user experience

You can control cookies through your browser settings, though this may affect some functionality.

7. Third-Party Services

Our services may integrate with third-party services (payment processors, analytics providers, etc.). We select these partners based on their privacy and security standards, but these services have their own privacy policies and we're not responsible for their practices.

8. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our services
  • Required by law or for legitimate business purposes

When you delete your account, we'll delete your personal information within 30 days, though some data may be retained for legal or operational requirements.

9. International Data Transfers

Our services may involve transferring your information to servers in different countries. We ensure appropriate safeguards are in place to protect your information regardless of where it's processed.

10. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to processing
  • Data portability (where applicable)

10.1 Marketing Communications

You can opt out of marketing emails by clicking unsubscribe links or contacting us directly.

To exercise these rights, contact us at support@icefiery.com.

11. Contact Us

Questions about this Privacy Policy? Contact us at:

12. Changes to This Policy

We update this Privacy Policy from time to time, so please check this document periodically. We may notify you of changes via email or through our service.

This policy is effective as of the date listed above.